Terms & Conditions
Last Updated: May 2026
Acceptance Agreement
Welcome to Hexa Digital. By accessing our website, subscribing to our packages, or initiating custom IT projects with us, you agree to be bound by the following Terms & Conditions. Please read them carefully to understand our scope, billing milestones, support limits, and code ownership rules.
Acceptance of Terms
By using our services, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use our services.
Scope of Services
All services provided by Hexa Digital are limited to the scope defined in the selected package, proposal, or quotation. Any additional features, changes, or requests outside the agreed scope will be treated as extra work and charged separately.
Payment Terms
A 50% advance payment is required before starting the project. The remaining 50% must be paid before final delivery or website launch. Please note that delay in payment may result in delay or suspension of the project.
No Refund Policy
All payments made are non-refundable once the project has been initiated.
Domain & Hosting
Domain name and hosting services are not included in our standard packages unless explicitly mentioned. We assist in setup, but all charges must be paid directly by the client.
Source Code Ownership
All source code remains the property of Hexa Digital. Source code will only be provided if explicitly agreed upon in writing and may involve additional charges.
Maintenance & Support
Free support is provided for a limited period depending on the selected package. Ongoing maintenance, updates, and support are available as separate paid services.
Client Responsibilities
The client is responsible for providing all necessary content (text, images, branding assets, business details) and approving designs and changes on time. Delays from the client side will affect overall project timelines.
Delivery Timeline
Project timelines are estimates and may vary depending on project complexity, speed of client feedback, and external third-party dependencies.
Third-Party Services
Any third-party tools, hosting, APIs, or services are subject to their own respective terms. Hexa Digital is not responsible for failures or changes in third-party services.
Limitation of Liability
Hexa Digital is not liable for business losses, revenue loss, or any indirect, special, or consequential damages arising out of or in connection with our services.
Revisions Policy
Revisions are strictly limited based on the selected package. Excessive revisions or alterations beyond the original scope will incur additional charges.
Project Termination
We reserve the right to terminate or pause any project if terms are violated, payments are delayed, or standard communication breaks down.
Changes to Terms
We may update these Terms at any time. Continued use of our website or services implies acceptance of the updated terms.
Questions & Support
If you have any doubts, questions, or clarification requests regarding our Service Terms or package limitations, feel free to reach out directly to our helpdesk.